NGPM 0009 - Six Sigma: Continuous Improvement for Workplace Communication

Course Description

This two-session, live online course combines Six Sigma principles with communication strategies to help leaders and teams optimize interactions in the workplace. Through experience-based learning and the use of breakout rooms, participants practice techniques that can be immediately applied on the job. Designed for professionals in manufacturing and technical fields, the course teaches participants how to apply process improvement techniques to benefit interpersonal relationships, reduce misunderstandings, improve clarity and build a culture of continuous improvement. Attendees will learn practical tools and frameworks to make communication more efficient, leading to stronger collaboration and better results.

Course Outline/Topics

Introduction to Six Sigma Principles in Communication

Overview of Six Sigma and its application in process improvement.
Understanding communication as a process: Inputs, Outputs and Variability.

Identifying Communication Bottlenecks

Using tools like SIPOC and DMAIC to map out communication flows.
Identifying common communication inefficiencies.

Data-Driven Communication Strategies

Measuring communication effectiveness through surveys and feedback loops.
Analyzing data to identify root causes of miscommunication.

Implementing Continuous Improvement in Communication

Building a feedback-driven culture using Six Sigma tools.
Applying PDCA (Plan-Do-Check-Act) for iterative communication improvements.

Cross-Functional Communication Enhancement

Strategies for bridging communication gaps between departments.
Practical case studies of improved communication in manufacturing settings.

Creating a Sustainable Communication Process

Developing action plans for ongoing improvement.
Best practices for maintaining clear and effective communication in the long term.

Benefits and Learning Outcomes

By the end of this course, participants will be able to:

Recognize and address common communication challenges within their teams using a thoughtful, structured approach.
Use simple tools to understand what’s working well in their conversations and where there’s room for improvement.
Encourage an open and supportive culture where feedback is a natural part of daily interactions.
Strengthen collaboration by understanding the needs and perspectives of different team members.
Create a positive and productive work environment through clearer, more intentional communication practices.

Who Should Attend

This course is ideal for:

Engineers, managers and team leads looking to improve communication within their teams.
Professionals in manufacturing, technical or process-driven environments seeking to enhance their leadership skills.
HR specialists and change agents aiming to reduce communication barriers across departments.
Anyone interested in applying Six Sigma principles beyond production processes to create more effective and empathetic workplace interactions.

Partners & Professional Credits

Professional Development Hours 9.0 PDHs