HCDC 0007 - Patient Access Representative
Course Description
A patient access representative (PAR) is an integral part of all hospital and outpatient care practices. Patient representatives act as liaisons between healthcare professionals and patients to improve the patient’s experience within the healthcare system. They also have the skills to support both front and back-office staff, which helps prevent gaps in care, administration and financial activities, allowing them to be one of the top jobs in healthcare administration.
This patient access representative training bundle provides the knowledge to navigate these systems for those with limited or no healthcare experience. You will move through the program at your own pace, and your facilitators will be there with you every step of the way to provide clarification, support and guidance.
Medical Technology Skills Gained
With technology skills required for this allied healthcare position, obtaining active learning through an electronic health record simulator will provide a complete user experience with all aspects of that equipment — which you’ll find in many healthcare settings. In-person and telephone communication skills are critical for people in this position, so you will address strategies that can be used in the most common situations in many healthcare settings. Finally, this course also prepares you to become a patient service representative, someone who collects information from patients before their medical appointments and answers any questions about billing.
Medical Terminology Skills Gained
This comprehensive course bundle also features a medical terminology course that introduces key concepts of medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease. The curriculum covers topics such as the musculoskeletal, cardiovascular, respiratory, nervous and immune systems, along with mental health and special senses, with exams at the midterm and final stages.
Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course, the standalone course or advanced career training course bundles that include Medical Terminology.
Certification Preparation and Exam Voucher
The Patient Access Representative course provides comprehensive training that will prepare you for the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Record Specialist (CEHRS) certification exams through National Healthcareer Association (NHA). This course includes vouchers that cover the fees for these exams.
Funding Disclaimer: For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of this course’s test-out feature. Different funding programs may have specific requirements and/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized.
Who Should Attend
- Discover the role of the patient access representative (PAR) in a medical office and prepare for two national certification exams related to this role
- Learn about the laws and ethics surrounding the practice of medicine and running a medical office, including HIPAA
- Describe practice processes for patient-focused communication, including in-person, digital and telephonic
- Receive real-world experience using an EHR simulator to execute typical daily tasks in a medical office environment
- Explain the daily financial responsibilities of a patient access representative working in a medical office, including insurance and patient billing