BSMG 0009 - New Manager/Supervisor Certificate
Course Description
“Frontline Manager: The first or second level managers (line managers, office managers, supervisors) directly responsible for production of goods and services, and supervision of clerical staff and shop floor employees.” (Businessdictionary.com)
Specifically designed for new or prospective managers and frontline supervisors, this four-week program builds critical skills, including how to increase productivity, engage employees and positively impact the health and growth of your organization.
This program provides training and on-the-job practice in four cornerstones for managing people and teams: Performance Management, Employee Development, Employee Engagement and Employee Productivity. Completing the Certificate gives you proficiency and confidence performing the skills essential to these four areas:
- Role of a manager/supervisor
- Communication
- Delegation
- Goal-setting
- Coaching, feedback and conflict management
- Critical thinking and problem solving
- Accountability
- Time management
To support your proficiency and confidence in your role, this hands-on program includes:
- Four days of live online instruction*
- Action plans to be implemented on the job
- Templates/forms and other resources that can be used back at your job
*We can also bring this training to your organization. For more information, visit customized training.
Curriculum Requirements: Earn the New Manager/Supervisor Certificate by completing four core courses and assigned online and on-the-job activities over four weeks.
Course Outline/Topics
Day 1: All About You as a Leader
- Leadership Styles
- Expectations of Your Role
- Universal Leadership Competencies
- Understanding Behavioral Styles: Yourself & Others
- Establishing your Identity as a Leader
Day 2: Communicating with Your Team
- Effective Communication – a cornerstone competency
- Setting Clear Expectations
- Managing Performance
- Providing Feedback
Day 3: Team Dynamics
- Stages of Team Growth
- Understanding Engagement
- Managing workforce diversity
- Hiring for your team
- Using Situational Leadership and Behavioral Styles
- Developing your team members
Day 4: Our Challenges as Leaders
- Diagnosing & addressing performance concerns
- Training from the Manager’s seat
- Managing Conflict
- Collaborative Problem Solving
- Time Management, Meetings & Presentations
- Leadership Pitfalls to Avoid
- Action Planning
Benefits and Learning Outcomes
The New Manager/Supervisor Certificate program provides training and practice in the skills and techniques you will use to:
- Plan how to transition into a new manager/supervisor role
- Set clear expectations to effectively manage employee performance
- Demonstrate the ability to communicate effectively in a variety of situations
- Demonstrate how to support employees with effective performance feedback and coaching
- Continuously develop employees to improve their productivity and engagement
- Identify how to adapt your management style to changing employees and business conditions
- Classify how to delegate responsibility to grow employee capability and autonomy
- Demonstrate how to manage time and work to balance employee growth with business needs
- Practice and model efficient problem-solving and critical thinking
- Summarize how to sustain healthy trust-based relationships with employees and management
Notes
Delivery Format:
Four-week program, one course per week
Who Should Attend
Newly promoted supervisors/managers, prospective managers, existing supervisors/managers who want to improve their skills, and entrepreneurs new to supervising staff. This program is most beneficial for those new to their manager/supervisor role or those who have not had the benefit of formal management training.Testimonials
"I enjoyed the wide variety of topics that were covered in this course. It was also very helpful to hear real-life examples from other participants in the training. I thought most of the content was helpful and can be used in real-life situations."
-Eric Phelps, Carter Steel
"The instructor was great at listening and helpful on answering questions when they arose. I had not been in college or any school, for that matter, in 32 years and was a little nervous on what to expect on how to go about doing it. That was all cleared up within the first day of class on how well the instructor understood each individual’s needs, being that it was a small class of six."
-Terry Kittelson, PM&R Veterans Affairs Hospital
Instructors
Applies Towards the Following Credentials
- New Manager/Supervisor Certificate : Required