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NGPM 0010 - Strategic Practices in Facilities

1031492
Instruction Methods In-Person and Live Online
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Course Description

Develop strategies to successfully carry out major initiatives by influencing the decisions and attitudes of others. Examine the concepts of strategy for facilities and engineering through a theoretical lens as well as real-life experience and examples of effective approaches.

Course Outline/Topics

Part 1: Strategy and Management

  1. Introduction
    • Management process model
  2. Terminology
    • Leadership, Inspiration, Influence, Management, Planning, Organizing, Controlling
  3. Management (Position power) vs. Leadership (Personal Influence)
    • Integrating influence with power
    • Earning influence: Respect, Listen, Empathize, Receive trust, Collaborate
  4. Theories of Individual Behavior and Leadership
    • Motivation & Behavioral theories:
      • Theory X & Y
      • Maslow’s Hierarchy
      • Herzberg’s motivation-hygiene (extrinsic vs. intrinsic)
      • Myers Briggs
    • Leadership theories:
      • Behavioral theories
      • Situational: Hersey Blanchard
      • Behavioral: Blake Mouton Managerial Grid
      • Contingency: Fielders’ theory
  5. Leading the Engineering Organization
    • Leadership roles: Guidance, Influence, Organizational development (Empowerment, Delegation)
    • Styles, Methods, Tools:
      • Leadership styles: Situational, Transactional, Charismatic
      • Management styles
      • Methods: Positive reinforcement, SMART goals, Intrinsic/Extrinsic rewards, Training
  6. Clarify Responsibilities and Accountabilities
    • Accountability level
    • Job design & descriptions: KSAs, Job title
    • Work coordination tools
    • Performance evaluations
  7. Develop Effective Teams
    • Team types & life-cycles (Tuckman’s model: Forming, Storming, Norming, Performing, Adjourning)
    • Inputs, processes, outputs:
      • Inputs
      • Processes: Group/intergroup dynamics, Decision-making, Communication
      • Outputs: Belbin roles, Task, maintenance, self-interest
      • Motivating & Evaluating teams (Intrinsic/Extrinsic rewards)

Part 2: Communication and Interpersonal Skills

  1. Effective Communication Strategies
    • Know your audience, purpose, and urgency
    • Choose appropriate delivery method
    • Communicate bad news effectively
    • Give direction & clarify expectations
    • Confirm understanding and follow up
    • Use humor
    • Listen actively
    • Write well
  2. Good Interpersonal Skills
    • Lose the defensive attitude
    • Be pleasant & flexible
    • Disclose personal info occasionally
    • Admit & fix mistakes
    • Solicit opinions

Part 3: Strategic Planning

  1. Intro to Strategy
    • Strategy, Strategic planning overview, purpose, life cycle
    • Business unit & tactical planning, execution, measurement
  2. Aligning Strategy to Organizational Strategy
    • Benefits of alignment
    • Inputs: Mission, vision, values, culture
    • Outputs: Mission & vision statements
    • Organizational & business unit strategic plans
  3. Develop a Strategic Planning Process (Analysis)
    • Brainstorming, SWOT, Environmental scanning, Scenario planning
    • Outputs: Requirements statement, Gap Analysis, Recommendations
  4. Develop a Strategic Plan (Planning)
    • Formulate strategy, Balanced Scorecard (performance drivers, 4 perspectives)
    • Validate strategy, establish change process, get buy-in
    • Output: The strategic plan

Part 4: Implementing the Strategic Plan

  1. Putting the Plan in Place
    • Change management & re-engineering
      • Pragmatic & emotional aspects of change
      • Types of changes: Cultural, Organizational, M&A, Technology, Policy
      • Change management: 5 psychological stages, 6 steps (Identify, Understand, Support, Engage, Vivid picture, Make it stick)
    • The Change Management Plan
      • Identify change (new ways of working)
      • Understand impact (answer fears)
      • Gain support (CEO/CFO buy-in)
      • Engage employees, paint a vivid picture, make it stick
    • The Communication Plan
    • Resolving Conflicts
      • Discovering root causes (constructive vs. dysfunctional)
      • Applying situational leadership to conflict
      • Negotiation techniques (soft, hard)
      • When to escalate a conflict

Benefits and Learning Outcomes

  • Align your organization’s mission with resources to maximize effectiveness
  • Identify how innovation can affect strategic positioning
  • Apply effective strategies that integrate people, places, processes and technology

Testimonials

"Love examples and stories that the instructors provide."
-May 2024 Participant

Instructors

  • Grant Horn
  • Tony Lillibridge

Partners & Professional Credits

  • Professional Development Hours 14.0 PDHs

Applies Towards the Following Credentials

  • Facility Management Certificate : Core
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NGPM 0010 - 260422V

Expand or collapse NGPM 0010 - 260422V
Apr 22, 2026
In-Person, Live Online
Available
$895.00
Section Title
Strategic Practices in Facilities
Type
In-Person or Live Online
Days
W, Th
Time
8:00AM to 4:00PM
Dates
Apr 22, 2026 to Apr 23, 2026
Schedule and Location
View Details
Contact Hours
14.0
Location
  • UW-Milwaukee School of Continuing Education
Instruction Method Options
In-Person  
Live Online  
Course Fee(s)
Registration $895.00
Potential Discount(s)
  • Early Bird
CEUs
1.4 CEUs
Cancel Request Deadline
Apr 08, 2026
Transfer Request Deadline
Mar 23, 2026
Instructors
  • Grant Horn
  • Tony Lillibridge
Partners & Professional Credits
  • Professional Development Hours
Required fields are indicated by .
University of Wisconsin - Milwaukee, School of Continuing Education

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Grant Horn

Grant Horn began his education at the University of Wisconsin-Milwaukee, graduating in 2003 with a bachelor’s degree in architecture and a master’s degree in architecture in 2005 from UWM as well. Gaining professional architectural experience, he worked for a small firm in Milwaukee during the summer and solidified the idea before grad school that architecture would not be his calling though his certificate in real estate development from UWM would prove useful in building a personal portfolio of investment properties. Like many other architectural grads, he found his way into a related field.

In 2005 he began working with J. F. Ahern Co., in the HVAC service department as a sales representative. While working he returned to school, earning a certificate in sustainable operations and completing fundamental HVAC courses at Milwaukee Area Technical College. Throughout his 15 years with Ahern he worked with many of the largest businesses in Wisconsin and in the United States, across just about every industry – mining, health care, energy, industrial, commercial, trucking and many more.

In 2007 he joined the International Facility Management Association and took an active role on the Membership Committee of the local Southeast Wisconsin Chapter. When the committee chair position was open he accepted that role and within a few years was elected president of the local chapter, which grew at that time to nearly 240 members, the largest chapter in Wisconsin.

Horn joined the UWM School of Continuing Education in 2019 and also started his own business specializing in HVAC retrofits for light commercial applications.

Tony Lillibridge

Tony Lillibridge began his education at Grand Valley State University, graduating in May of 1993.

Upon graduation, he began working for the General Services Administration of the U.S. Federal Government as a Property Manager in Detroit, Michigan. In 1995, Tony moved to Chicago to be the Project Coordinator for the Installation of an Intelligent Work Station-Local Area Network for the Social Security Administration. The project consisted of electrical and computer improvements for SSA offices throughout the country. As project coordinator, he became a national consultant for SSA computer systems. During his tenure as IWS/LAN coordinator, He received a Hammer Award and was nominated for another. In 2000, Tony moved back to property management as the Supervisory Property Manager for the State of Wisconsin. 

Tony joined The International Facility Management Association in 2001 and became active in the education committee and eventually served as president of the chapter. In 2013, Tony led a team to write a book on how to manage service contracts for the government. In 2014, Tony moved back to project management to lead a team of architects and engineers. In 2025, Tony retired from federal service. 

In addition to his bachelor’s degree, Tony has earned the Facility Management Administrator designation from the Building Owners and Management Institute, the Facility Management Professional from IFMA and is a graduate of the Excellence in Government Fellows Program in 2021.  

Tony joined the UWM School of Continuing Education in 2020 as an adjunct professor.

Professional Development Hours

NGPM 0010 - 260422V - Strategic Practices in Facilities

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In-Person

Description
Instruction at a physical location.

Live Online

Description
Synchronous instruction delivered virtually, requiring students to participate at specific dates and times. This can involve an entirely online group or students joining a live, in-person class remotely.

Registration

Early Bird

Description
Early bird available until 14 days before start date (discount rounded to nearest $).
Discount Amount
10.00%

CEUs

The continuing education unit (CEU) is a nationally recognized means to document participation in organized non-credit continuing education. One CEU is defined as 10 contact hours of participation in organized continuing education under qualified instruction. The CEU provides a vehicle for employers, professional groups, and licensing agencies to account for participation in non-credit seminars, workshops, and courses.

Grant Horn

Grant Horn began his education at the University of Wisconsin-Milwaukee, graduating in 2003 with a bachelor’s degree in architecture and a master’s degree in architecture in 2005 from UWM as well. Gaining professional architectural experience, he worked for a small firm in Milwaukee during the summer and solidified the idea before grad school that architecture would not be his calling though his certificate in real estate development from UWM would prove useful in building a personal portfolio of investment properties. Like many other architectural grads, he found his way into a related field.

In 2005 he began working with J. F. Ahern Co., in the HVAC service department as a sales representative. While working he returned to school, earning a certificate in sustainable operations and completing fundamental HVAC courses at Milwaukee Area Technical College. Throughout his 15 years with Ahern he worked with many of the largest businesses in Wisconsin and in the United States, across just about every industry – mining, health care, energy, industrial, commercial, trucking and many more.

In 2007 he joined the International Facility Management Association and took an active role on the Membership Committee of the local Southeast Wisconsin Chapter. When the committee chair position was open he accepted that role and within a few years was elected president of the local chapter, which grew at that time to nearly 240 members, the largest chapter in Wisconsin.

Horn joined the UWM School of Continuing Education in 2019 and also started his own business specializing in HVAC retrofits for light commercial applications.

Tony Lillibridge

Tony Lillibridge began his education at Grand Valley State University, graduating in May of 1993.

Upon graduation, he began working for the General Services Administration of the U.S. Federal Government as a Property Manager in Detroit, Michigan. In 1995, Tony moved to Chicago to be the Project Coordinator for the Installation of an Intelligent Work Station-Local Area Network for the Social Security Administration. The project consisted of electrical and computer improvements for SSA offices throughout the country. As project coordinator, he became a national consultant for SSA computer systems. During his tenure as IWS/LAN coordinator, He received a Hammer Award and was nominated for another. In 2000, Tony moved back to property management as the Supervisory Property Manager for the State of Wisconsin. 

Tony joined The International Facility Management Association in 2001 and became active in the education committee and eventually served as president of the chapter. In 2013, Tony led a team to write a book on how to manage service contracts for the government. In 2014, Tony moved back to project management to lead a team of architects and engineers. In 2025, Tony retired from federal service. 

In addition to his bachelor’s degree, Tony has earned the Facility Management Administrator designation from the Building Owners and Management Institute, the Facility Management Professional from IFMA and is a graduate of the Excellence in Government Fellows Program in 2021.  

Tony joined the UWM School of Continuing Education in 2020 as an adjunct professor.

Professional Development Hours

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