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NGPM 0002 - Introduction to Facility Management, Business Planning and Service Delivery

1031476
Instruction Methods In-Person and Live Online
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Course Description

In this course, you’ll learn the basics of facility management. From operations and maintenance to facility planning, it covers all of the areas that a facility manager is responsible for when managing buildings.

Course Outline/Topics

Topic 1: Introduction to Facility Management

This session will provide an overall view (from 1,000 feet up) of the broad range of tasks and responsibilities involved in managing a facility and the juggling act that is the daily life of a facility manager.

Topic 2: Facility Services Part 1

This session will cover the different areas of a facility that are often overlooked or taken for granted, yet areas that somehow manage to give each facility a distinctive look and feel.

Topic 3: Facility Services Part 2

This session will cover typical FM activities related to the day-to-day operational activities, some of which are typically performed in-house and some outsourced. Examples include: building operations and maintenance, outsourcing and out-tasking, janitorial services and food service.

Topic 4: Facility Planning

In this session, we will cover activities related to the planning and business side of facility management. It includes items such as: budgeting, finance, master planning, strategic and tactical planning, the balanced scorecard, benchmarking and asset management

Benefits and Learning Outcomes

  • Demonstrate the basics of facility management
  • Identify the typical hard and soft services that facility managers are responsible for delivering
  • Recognize the planning and business side of delivering facility management services

Testimonials

"Came highly recommended and would also highly recommend the course."
-September 2024 Participant

"It was a great class and I’m excited to finish off the rest of them. Additionally, Tony and Grant couldn’t have been more helpful relating the material to real world scenarios."
-February 2025 Participant

Instructors

  • Grant Horn
  • Tony Lillibridge

Partners & Professional Credits

  • Professional Development Hours 14.0 PDHs

Applies Towards the Following Credentials

  • Facility Management Certificate : Core
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NGPM 0002 - 260318V

Expand or collapse NGPM 0002 - 260318V
Mar 18, 2026
In-Person, Live Online
Registration closing soon
$895.00
Section Title
Introduction to Facility Management, Business Planning and Service Delivery
Type
In-Person or Live Online
Days
W, Th
Time
8:00AM to 4:00PM
Dates
Mar 18, 2026 to Mar 19, 2026
Schedule and Location
View Details
Contact Hours
14.0
Location
  • UW-Milwaukee School of Continuing Education
Instruction Method Options
In-Person  
Live Online  
Course Fee(s)
Registration $895.00
CEUs
1.4 CEUs
Cancel Request Deadline
Mar 04, 2026
Transfer Request Deadline
Feb 16, 2026
Instructors
  • Grant Horn
  • Tony Lillibridge
Partners & Professional Credits
  • Professional Development Hours
Required fields are indicated by .
University of Wisconsin - Milwaukee, School of Continuing Education

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Grant Horn

Grant Horn began his education at the University of Wisconsin-Milwaukee, graduating in 2003 with a bachelor’s degree in architecture and a master’s degree in architecture in 2005 from UWM as well. Gaining professional architectural experience, he worked for a small firm in Milwaukee during the summer and solidified the idea before grad school that architecture would not be his calling though his certificate in real estate development from UWM would prove useful in building a personal portfolio of investment properties. Like many other architectural grads, he found his way into a related field.

In 2005 he began working with J. F. Ahern Co., in the HVAC service department as a sales representative. While working he returned to school, earning a certificate in sustainable operations and completing fundamental HVAC courses at Milwaukee Area Technical College. Throughout his 15 years with Ahern he worked with many of the largest businesses in Wisconsin and in the United States, across just about every industry – mining, health care, energy, industrial, commercial, trucking and many more.

In 2007 he joined the International Facility Management Association and took an active role on the Membership Committee of the local Southeast Wisconsin Chapter. When the committee chair position was open he accepted that role and within a few years was elected president of the local chapter, which grew at that time to nearly 240 members, the largest chapter in Wisconsin.

Horn joined the UWM School of Continuing Education in 2019 and also started his own business specializing in HVAC retrofits for light commercial applications.

Tony Lillibridge

Tony Lillibridge began his education at Grand Valley State University, graduating in May of 1993.

Upon graduation, he began working for the General Services Administration of the U.S. Federal Government as a Property Manager in Detroit, Michigan. In 1995, Tony moved to Chicago to be the Project Coordinator for the Installation of an Intelligent Work Station-Local Area Network for the Social Security Administration. The project consisted of electrical and computer improvements for SSA offices throughout the country. As project coordinator, he became a national consultant for SSA computer systems. During his tenure as IWS/LAN coordinator, He received a Hammer Award and was nominated for another. In 2000, Tony moved back to property management as the Supervisory Property Manager for the State of Wisconsin. 

Tony joined The International Facility Management Association in 2001 and became active in the education committee and eventually served as president of the chapter. In 2013, Tony led a team to write a book on how to manage service contracts for the government. In 2014, Tony moved back to project management to lead a team of architects and engineers. In 2025, Tony retired from federal service. 

In addition to his bachelor’s degree, Tony has earned the Facility Management Administrator designation from the Building Owners and Management Institute, the Facility Management Professional from IFMA and is a graduate of the Excellence in Government Fellows Program in 2021.  

Tony joined the UWM School of Continuing Education in 2020 as an adjunct professor.

Professional Development Hours

NGPM 0002 - 260318V - Introduction to Facility Management, Business Planning and Service Delivery

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In-Person

Description
Instruction at a physical location.

Live Online

Description
Synchronous instruction delivered virtually, requiring students to participate at specific dates and times. This can involve an entirely online group or students joining a live, in-person class remotely.

Registration

CEUs

The continuing education unit (CEU) is a nationally recognized means to document participation in organized non-credit continuing education. One CEU is defined as 10 contact hours of participation in organized continuing education under qualified instruction. The CEU provides a vehicle for employers, professional groups, and licensing agencies to account for participation in non-credit seminars, workshops, and courses.

Grant Horn

Grant Horn began his education at the University of Wisconsin-Milwaukee, graduating in 2003 with a bachelor’s degree in architecture and a master’s degree in architecture in 2005 from UWM as well. Gaining professional architectural experience, he worked for a small firm in Milwaukee during the summer and solidified the idea before grad school that architecture would not be his calling though his certificate in real estate development from UWM would prove useful in building a personal portfolio of investment properties. Like many other architectural grads, he found his way into a related field.

In 2005 he began working with J. F. Ahern Co., in the HVAC service department as a sales representative. While working he returned to school, earning a certificate in sustainable operations and completing fundamental HVAC courses at Milwaukee Area Technical College. Throughout his 15 years with Ahern he worked with many of the largest businesses in Wisconsin and in the United States, across just about every industry – mining, health care, energy, industrial, commercial, trucking and many more.

In 2007 he joined the International Facility Management Association and took an active role on the Membership Committee of the local Southeast Wisconsin Chapter. When the committee chair position was open he accepted that role and within a few years was elected president of the local chapter, which grew at that time to nearly 240 members, the largest chapter in Wisconsin.

Horn joined the UWM School of Continuing Education in 2019 and also started his own business specializing in HVAC retrofits for light commercial applications.

Tony Lillibridge

Tony Lillibridge began his education at Grand Valley State University, graduating in May of 1993.

Upon graduation, he began working for the General Services Administration of the U.S. Federal Government as a Property Manager in Detroit, Michigan. In 1995, Tony moved to Chicago to be the Project Coordinator for the Installation of an Intelligent Work Station-Local Area Network for the Social Security Administration. The project consisted of electrical and computer improvements for SSA offices throughout the country. As project coordinator, he became a national consultant for SSA computer systems. During his tenure as IWS/LAN coordinator, He received a Hammer Award and was nominated for another. In 2000, Tony moved back to property management as the Supervisory Property Manager for the State of Wisconsin. 

Tony joined The International Facility Management Association in 2001 and became active in the education committee and eventually served as president of the chapter. In 2013, Tony led a team to write a book on how to manage service contracts for the government. In 2014, Tony moved back to project management to lead a team of architects and engineers. In 2025, Tony retired from federal service. 

In addition to his bachelor’s degree, Tony has earned the Facility Management Administrator designation from the Building Owners and Management Institute, the Facility Management Professional from IFMA and is a graduate of the Excellence in Government Fellows Program in 2021.  

Tony joined the UWM School of Continuing Education in 2020 as an adjunct professor.

Professional Development Hours

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