DTBS 0008 - Modeling, Analyzing and Redesigning Business Processes
1031150
Instruction Methods
Live Online
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Course Description
Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are set up to manage tasks instead of processes. Learn how process modeling provides a simple yet powerful method for analyzing wasted time and resources and how to redesign them for efficiency and better service. Rediscover your core business requirements and streamline the ways in which they are achieved.
Course Outline/Topics
- Business Analysis
- Systems Thinking
- System Map
- Gap Analysis
- Link to Requirements
- Process Mapping and Analysis
- Top Down Chart
- Block Diagram
- Activity Chart
- Workflow Diagram
- Cross-Functional Chart
- Types of Improvement
- BPMN
- Process Metrics
- Translation to Requirements
- Link to Requirements
- Use Cases
Benefits and Learning Outcomes
- Document processes for business requirements or business process modeling initiatives
- Recognize and remove activities and process flaws that do not add value
- Engage business leaders, users and customers in process change efforts
- Define process boundaries, identify stakeholders, and capture input and output gaps using the system map
- Document the current state of the business processes using the “best” tools and techniques
- Define and capture most meaningful performance metrics
- Analyze processes and develop future state
- Use process tools to develop business requirements
Prerequisites
Business Analysis Boot Camp or equivalent experience
Who Should Attend
- Business analysis managers
- Business or technical analysts
- Operations analysts or managers
- IT or development managers
- Systems analysts or managers
- Project managers
- Requirements engineers
Testimonials
"This was a great course, good balance of content with time, and a treasure trove of resource material that students can take and use immediately. I really appreciated all of the real-world examples … the content would have been dry to get through otherwise. I greatly enjoyed taking this class with Ralph. He was an engaging presenter, used lots and lots of real world examples and also had a good amount of practice time for the students, so that we could apply what we learned. Thank you!"-Participant, Spring 2024
"I liked the content, tools and materials we covered. I also appreciated the links to other resources."
-Participant, Spring 2024
"Good flow, nice balance, great examples. Useful information."
-Participant, Spring 2024
Instructors
Applies Towards the Following Credentials
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