BSMG 0002 - Building Psychological Safety and Trust With Your Teams
Course Description
Organizations want high-performing teams, but there is no “team” without trust. Trust is hard to come by if team members don’t feel safe enough to speak up, be candid, take reasonable risks and draw outside of the lines.
Fostering psychological safety is about being able to show up as “fearless” or without fear when working in your organization. “The Fearless Organization,” written by Amy C. Edmondson, a Harvard professor and a guru on psychological safety, describes what it takes for an organization to become psychologically safe.
A leader’s job—whether at the top of an organization or somewhere in the middle—is to create a safe space for people to speak openly, make mistakes and bring their full selves to work. It encourages you to be courageous, vulnerable and, at times, even uncomfortable.
This course helps you recognize and promote psychological safety—clearing the big blocks to innovation, connection and collaboration in your organization.
Course Outline/Topics
- Psychological Safety
Interactive Overview of Concepts
Assessment
Learning and Performance Zones - Best Practices for Building a Culture of Trust and Safety
Modeling Vulnerability
Treating Others With Respect
Being Curious and Asking the Right Questions - How to Speak With Candor
Asking for Feedback
Preparing to Give Feedback
Rewarding the Candor - Case Study – Putting It All Together
Speaking With Candor While Building Trust - Daily Leadership Practices
Psychological Safety
Radical Candor - Designing an Action Plan to Enhance Your Culture
- Feed Forward Activity
Seek Ideas on Action Plan
Listen Openly and Learn - Lessons Learned
Benefits and Learning Outcomes
As a result of these two half-day workshops, you will be able to:
- Describe the meaning of psychological safety and discover how to build an environment that supports candor and trust.
- Define a culture where everyone is enabled to do their best work through open and fearless dialogue.
- Design a culture of trust by setting the stage, inviting participation proactively, and responding productively with “radical candor.”
- Recognize easy ways to incorporate psychological safety and radical candor into your daily leadership practice.
Instructors
Applies Towards the Following Credentials
- Business and Interpersonal Communication Certificate : Elective
- Emerging Leaders Certificate : Elective
- Team Dynamics Microcredential : Core